Questions parents ask us.

We arrive at the scheduled time, snapshot your current network and device settings (so we can roll back if needed), configure your router for content filtering, set up controls on each device, configure app-level protections for the apps your kids use, and then sit down with you for a walkthrough. Most Family Shield installs take 2–3 hours.

No — and anyone who does is misleading you. No product or service can prevent every threat. What we can promise is a dramatic reduction in risk, real visibility into what's happening, and the knowledge to handle what does come up. Safety on the internet is a layered defense, not a single product.

Only if monitoring is right for your family. Many families start with filtering and controls alone. Monitoring tools (like Bark or Aura) are one option among several — we'll recommend based on your kids' ages, the apps they use, and your parenting style. Never the other way around.

We'll build a custom quote. The packages are starting points, not boxes. Single parent with one kid and a Chromebook? Big family with a smart-home stack? Homeschool co-op with shared devices? All handled.

Starter Shield is $249. Family Shield (most popular) is $499. Guardian Plus is $899. Full breakdown on the Services page. Consults are always free.

Because we don't know what you need until we see it, and you shouldn't pay to figure out if we're a fit. The free consult is how both of us decide whether to work together.

Sometimes. We can often add filtering at the DNS layer on top of your existing router. But plenty of homes have ISP-provided gateways or older mesh systems where the parental controls are weak or bypassable — in those cases we'll recommend an upgrade.

Hardware is available on any package, always at cost, never marked up. Typical family-friendly routers (Eero, Gryphon, Synology) run $150–$400; dedicated firewalls (Firewalla Purple / Gold) run $400–$900. Most OKC homes don't need the top tier.

On Starter Shield and Family Shield, hardware install is a $99 add-on. Guardian Plus includes the hardware install at no extra labor cost (hardware itself is still at cost).

Yes — we can split any install into two equal payments, one at install and one 30 days later. Just ask during the consult.

Evenings (6–9 PM) and Saturday mornings are our normal windows. Same-week availability is usually possible for consults; installs typically book 1–2 weeks out.

OKC proper, Edmond, Norman, Moore, Yukon, Mustang, Midwest City, Nichols Hills, Deer Creek. Further out? Ask — we travel for the right fit.

Roblox has known issues with predatory contact and inappropriate user-generated content. That said, it's not uniformly bad — the risk depends on which games your kid plays, whether voice chat is on, and their privacy settings. We can lock down privacy, disable direct messaging, restrict voice chat, and limit game categories. Whether Roblox stays on the device at all is your call; we'll give you the information to decide.

Discord is designed for adults and teens, and it's where a disproportionate amount of grooming happens. For kids under 13, it's explicitly against Discord's own terms. For teens, we can configure safety settings (content filter, DM controls, friend-request restrictions), but Discord is harder to lock down than other apps. We'll walk you through the tradeoffs.

All three have meaningful controls that parents rarely know about. We configure them per-app: restricted content, DM limits, screen-time caps, time-of-day restrictions. We'll also set up the parent-side tools (Instagram Family Center, Snapchat Family Center) so you have visibility without spying.

YouTube Kids is better than regular YouTube for kids under ~10, but it's not bulletproof — we configure approved content, restrict search, and turn off features that matter. For older kids on regular YouTube, we set up restricted mode at the Google Family level and pair it with DNS-level filters.

Each console has its own parental controls that most parents never touch. We set up age limits, purchase blocks, communication controls, screen-time limits, and content filters. Included at no extra cost in Family Shield and above.

No. We set everything up using your credentials and store them in your password manager. We don't keep copies after the install. If you don't have a password manager, our Family Password Manager add-on rolls one out for you.

Any monitoring output (Bark, Aura, etc.) routes to your dashboard, not ours. We see it during install only for tuning, and we don't retain it. Anything we see during install gets deleted within 7 days.

Yes — General Liability and Cyber Errors & Omissions. Proof of insurance available on request, before you sign anything.

Yes. Certificate available on request. Parents trust us in their homes with their kids — we take that seriously.

Some controls are visible (Screen Time on iOS, for example), some aren't (DNS filtering at the router). For older kids, we usually recommend transparency — it's part of the parenting conversation, and it tends to land better than trying to hide it. We'll discuss what makes sense for your kids' ages.

No. DNS-level filtering adds milliseconds at most. Most families can't tell the difference.

We configure device controls that prevent VPN installation and use on kid-owned devices. If they already have a VPN installed, we handle it. Older teens with admin access on their own laptops are a harder conversation — we'll help you think through it.

Almost always. We support Eero, Google Nest Wifi, TP-Link, Netgear, ASUS, and most ISP-provided routers. Some cheap routers have limitations we'll flag during the consult.

Great — iOS Screen Time + Family Sharing is genuinely good when set up properly. Most families don't configure it correctly; we do.

Family Safety covers most home use cases. Intune (normally a business tool) is overkill for most families but gives serious control for tech-savvy parents who want it. We'll pick based on your needs — either is included in Family Shield and above.

We come back and fix it. All installs include a 14-day guarantee on install work itself — if something stops working because of a change we made, we make it right at no charge.

Take a deep breath. Don't delete anything — screenshots and message history are evidence. Call or text us. We'll help you preserve what matters, report to the right platform, and figure out whether local authorities or the NCMEC CyberTipline (1-800-843-5678) should be involved. This is exactly what our Incident Response add-on is for.

Yes. The Incident Response add-on is available to anyone, member or not. We take these seriously and prioritize the call.